What are your delivery charges?  

All UK orders are sent free of charge. 

Free UK orders are sent using standard Royal Mail 2nd class delivery. However, we also offer an option to upgrade your order to first class delivery for just 99p. 

Enhanced UK delivery services

Next Day by 1pm Guaranteed - we also offer a Special Delivery Service (this applies to orders placed by 2pm) which guarantees next day delivery by 1pm Monday – Friday for £7.95, or we can post Friday for delivery Saturday by 1pm for £10.50.  If you order this service on a Saturday, for Monday delivery, you need to order by 10.30 am.  If ordered after 10.30 am it will arrive on Tuesday. You will need to sign for this service both weekday and weekends.


Ireland & Europe

All European orders over €25 qualify for FREE delivery. Otherwise delivery costs approximately €3.10, subject to exchange rates. Orders should arrive within 3 to 5 business days after shipping.

Enhanced Ireland/European delivery services

International Tracked & Signed – We offer an enhanced service to Ireland & Europe that provides tracking and takes a signature on delivery. This service aims to deliver in 3-5 business days*and costs approximately € 9.00 subject to exchange rates. If this service is not available to your destination country we will switch to the closest upgraded service available and let you know.



Our standard shipping service worldwide is International Standard. Shipping costs approximately $4 (subject to exchange rates) or is free for orders over $25.00 including USA, Canada and Australia. Orders Worldwide are shipped same day* for orders placed by 2.00pm GMT.

Royal Mail Delivery aims for International Standard are:

·         Europe in 3 to 5 business days

·         The rest of the world in 5 to 7 business days 


Fast track shipping Worldwide

Royal Mail upgraded shipping options are available across the world. We provide the International Tracked & Signed service by Royal Mail as an upgraded shipping option for approximately $12.00 subject to exchange rates. If this method is not available to your destination country we will switch to the closest upgraded service method (International Tracked or International Signed) and confirm this to you.

Royal Mail International Tracked & signature services delivery aims are:

*Europe within 3-5 business days

*Delivery worldwide within 5-7 business days

UPS 2 business day guaranteed service

This service guarantees to deliver your order within 2 business days and costs $21 for the US and Canada. You need to sign for this service. If you wish to use this service for other countries please call for a quote.


All Orders Worldwide are shipped same day* (orders placed before 2pm GMT)

*excludes woven name labels, see below

How quickly should I expect my order?
All ordered placed before 2pm weekdays are despatched the same day. Items ordered after 2pm weekdays are despatched the next business day. Weekend orders are despatched on the following Monday (excluding bank holidays). This excludes any orders that contain woven labels. According to the type of woven label you choose, they can take from 8-14 business days to produce and then sent out by your chosen method.

Can I use a different delivery address? Yes. There is a separate section for the delivery address in the checkout process. 

What if I'm not in when the delivery arrives? Don't panic, our parcels fit through a standard letterbox.

Contact Us

01684 472247
Basepoint Business Centre
Oakfield Close
GL20 8SD

The Name Label Company

This care site is operated by The Name Label Company. Using our knowledge and experience we’ve designed this range of name labels specifically for the needs of care home residents.

Visit The Name Label Company